Field Service Engineer

Aim and objectives:

The aim of this role is to provide a professional engineering service on site with customers to meet the needs of the business and satisfy customer needs.

Reporting to:
Product Support Manager

Location:

Northern Ireland. Office base is Belfast City Centre

Working hours:

Monday to Friday 9am - 5pm

Salary: 38 - 42K plus benefits package

• Responding to unscheduled calls/orders.
• Completion of scheduled maintenance work.
• Commissioning products.
• Validation of orders and commissioning equipment with all necessary accessories and have commissioned equipment "ready for use", unless specifically stated otherwise.
• Completing regulatory field actions.
• Provide training and responding to customer needs when on site.
• In the course of normal duties to notify the Inventory & Logistics Dept. of spare parts stock levels deemed to be running low.
• Attend product training when required.
• Through active positive team-working, strive to meet the operational needs and requirements of the business in the interests of providing the best service to customers.
• Liaising with warehouse, sales & product support staff.
• Fully engage with the companies ISO quality management system.
• In the course of the above identify and feedback commercial and sales opportunities.
• Some travel/overnights are a requirement of this role (particularly with the Midlands Dublin role).
• Responsible for the on-site maintenance of the products including, but not restricted to;
• All aspects of service and repair
• Troubleshooting, test, repair and service equipment
• Commissioning of equipment
• Reporting
• Produce timely & detailed service/repair reports.
• Identify key issues with services/repairs
• When necessary, provide all information in a formal professional manner involving incidents and accidents with products.
• Communication and Teamwork Achieve own objectives whilst working cross-functionally on an on-going basis with all Departments.

• A relevant third level engineering qualification or relevant experience.
• A high level of competence with advanced equipment and technology.
• Strong, customer focused interpersonal skills.
• Good basic computer skills and ideally have previous networking experience.
• Previous medical engineering experience in a similar environment would be highly desirable, but not essential, as full training will be provided.
• A full clean driver's license.
• A self-contained and self-motivated individual with an organised and flexible approach.