Senior Field Service Engineer

The Senior Field Service Engineer is responsible for carrying out the full duties of a Field Service Engineer while providing day-to-day technical leadership and operational support to the wider engineering team. The role is predominantly field-based, repairing, servicing and maintaining welfare equipment at customer sites, while acting as the first point of support and escalation for other engineers.

• Carry out servicing, maintenance, fault finding and repairs across the full range of welfare equipment at customer sites.
• Diagnose and rectify mechanical, electrical and hydraulic faults safely and efficiently.
• Complete planned maintenance, breakdowns, inspections and emergency call-outs.
• Ensure work is completed in line with company standards, manufacturer specifications and health & safety requirements.
• Maintain high first-time fix rates and minimise repeat visits.
• Complete job documentation accurately and identify customer damage and recharge opportunities.

• Provide direct line management for a team of approximately 5 to 6 Field Service Engineers.
• Act as the first point of escalation for technical and operational support.
• Conduct regular 1-2-1s, probation reviews and performance reviews, setting objectives and supporting individual development.
• Manage attendance, annual leave and day-to-day people matters in line with company policy.
• Use site audits and inspections to coach, mentor and develop engineers to improve technical capability, productivity, quality and customer service.
• Support recruitment, onboarding and induction of new engineers.
• Foster a positive, accountable, high-performing team culture.
• Support the Field Service Engineering Manager with the day-to-day running of the engineering team.

• Safe and compliant completion of engineering work.
• Engineer Health & Safety compliance.
• Field quality audit programme.
• Engineer productivity and utilisation.
• Parts and van stock control.
• Recharge identification and evidence quality.
• Training and development of Field Service Engineers.
• Engineering cost control.
• Quality of workmanship.
• Achievement of departmental KPIs and service standards.

• 25 days holiday plus bank holidays per year
• Birthday off
• Life Insurance (2.5x annual salary)
• Company Referral Scheme (up to £1000 awarded)
• Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI
• Long Service Award – gifts, hampers, vouchers and more for long service
• Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable)
• Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms)
• Learning & Development culture (professional qualifications, access to apprenticeships and more)