Support Engineer

Calnex Solutions is an innovative and successful technology company that develops advanced Test & Measurement products, with a particular focus on timing synchronisation, network emulation, and performance validation of complex communication networks.

Headquartered in Scotland and serving customers worldwide, Calnex combines cutting-edge technology, deep technical expertise, and a collaborative culture to solve complex networking challenges. Our continued growth is driven by talented people who are passionate about innovation, technical excellence, and delivering exceptional customer value.

We are seeking an Applications Engineer to join our Applications Engineering & Support team in Linlithgow. In this role, you will provide high-quality technical support and solutions to our global customer base, helping them maximise the value of our products while resolving complex technical issues. Working closely with Product Development, Product Management, Sales, Operations and customers, you will develop deep expertise in Calnex products and technologies.

This is a varied and rewarding position that combines hands‑on technical problem-solving, product expertise, customer engagement, and cross‑functional collaboration. The successful candidate will become a recognised technical expert within their product area and will play an important role in influencing product improvements, representing customer requirements, and contributing to the ongoing success of Calnex products.

Occasional international travel may be required to support customers, deliver training, attend events, or collaborate with colleagues and partners.

• Develop and maintain expert knowledge on one or more Calnex’s Network Application & Assurance product lines.
• Provide timely and effective technical support to customers, sales teams & partners.
• Investigate complex technical issues, working closely with Product Development teams to identify root causes and drive resolution.
• Build a strong understanding of customer use cases, applications, and operational challenges.
• Represent the Voice of the Customer within the cross‑functional teams responsible for the development, support, and ongoing success of Calnex products.
• Contribute to product enhancement discussions by providing customer feedback, market insights, and technical recommendations.
• Support customer visits, trade shows, demonstrations, plugfests, interoperability events and industry workshops where necessary.
• Develop strong working relationships with Calnex sales teams and channel partners, providing expert technical guidance and support.
• Create high-quality technical content, including Application Notes, White Papers, Test Guides, knowledge‑base articles, and training materials.
• Develop expertise in the technologies, markets, and applications served by Calnex.
• Deliver customer training and technical presentations as required.

• Educated to Degree level in Engineering, Physics, Computer Science, Networking Technology or equivalent experience.
• Strong technical aptitude and a willingness to learn new technologies and applications.
• Excellent analytical and problem‑solving skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts to a range of audiences.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Knowledge of networking fundamentals, Ethernet technologies, packet‑based communications, and network architectures.

• Technical customer support, applications engineering, systems engineering, or test engineering.
• Scripting development experience, preferably using Python.
• Network performance…