Customer Service Manager; Maternity Cover

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This is an invaluable way for organisations to advertise their vacancies and fill the available positions with the best candidates, and also a fantastic resource for individual members to easily browse and apply for job opportunities.

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The jobs listed below are opportunities in the theatre, dance & wider creative arts community in Northern Ireland.

• At least 5 years’ relevant experience in a customer service or hospitality role including at least 1 year in a Supervisor or Manager role;
• Experience of supervising a team;
• Experience in sales including cash handling, reconciliation, and reporting;
• At least 1 year using an EPOS system at both user and administrator level;
• Literacy and numeracy to GCSE level or above;
• Intermediate IT skills – proficiency in Excel, Word, Outlook;
• Excellent inter-personal skills in dealing with people at all levels and the ability to handle complaints politely and effectively;
• The ability to work flexible hours, including evenings, weekends, and split shifts.
• Experience of supervising bar operations including stock control;
• Experience of emergency evacuation;
• Fire safety awareness training;
• Emergency First Aid at Work certificate;
• Experience of working in a food service environment;
• Experience of working / interest in a theatre;
• Facilities Management liaison or supervisor experience.

The Customer Services Manager is a key member of the Customer Services and Front of House (CS/FOH) team. They will be the first point of contact for the CS/FOH and Housekeeping team – which consists of 30+ part time and casual staff members – and will be the main support person for the Head of Customer Services.

This role will involve working 5 shifts across all 7 days of the week, including evenings and weekends, and will cover all elements of public interaction within the Lyric Theatre. This includes, but not limited to, managing daytime café service, welcoming public visitors as well as cast and creative personnel for both our own productions and visiting companies, welcoming audiences to our performances, coordinating bar service for a busy performance schedule, and running large scale events such as conferences and weddings.

The role also includes a significant amount of management and administration, so an organised and structured work ethic along with the ability to multi-task is key. The post will require liaising with customers, suppliers, and staff to ensure the smooth running of all elements of FOH and to maximise the customer experience as well as the profitability and functionality of the café bar and kiosk.

£30,500 per annum

Auto Enrolment in pension scheme with 3% employer contribution;

Access to free and confidential Employee Assistance Programme;

Comprehensive induction and annual training programme;

Complimentary ticket allowance for Lyric Theatre Productions

The Lyric Theatre is a playhouse for all. We are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society. Our mission is to create, entertain, and inspire.

Since it opened on the banks of the Lagan in 1968, the Lyric Theatre has been Northern Ireland’s most important producing house dedicated to staging new playwrights and new work. Over the years it has acted as a lightning rod attracting a wide variety of theatre artists from all backgrounds. This cultural exchange and communal sharing have been a vitally creative and energetic aspect of Belfast and the North’s cultural life.

The Lyric is at the beating heart of all that is creative, brave and vital about theatre and performing arts in Northern Ireland.

The Lyric engages with communities right across Northern Ireland through our inclusive programming; touring of our work; and an extensive outreach programme with a special emphasis on children and young people. Our award‑winning collaboration with Hydebank Prison, Dept of Justice and PSNI with Blackout has been seen by almost 12,000 young people, teachers and community leaders across 80 schools and community venues.

Our recently created new writing department is led by a full‑time Literary Manager and Dramaturg, Rebecca Mairs. Rebecca runs the Lyric’s New Playwrights Programme providing dramaturgical support for new and emerging writers. In the last 3 years this programme has supported 16 emerging playwrights from hundreds of applicants across Ireland and the UK.