Service​/Parts Advisor

Brook Street Recruitment is working on behalf of our client in Mallusk who are currently seeking a motivated and organised Service Advisor to join their busy service team. This is an excellent opportunity for someone who enjoys working in a fast-paced automotive environment and thrives on delivering excellent customer service. You will act as a key link between our customers, workshop, parts department, and management team — ensuring smooth day‑to‑day operations and a high standard of service delivery.

• Scheduling vehicle maintenance and repair work
• Creating and managing job cards
• Booking and organising MOT appointments
• Communicating with customers via phone and email
• Providing updates on vehicle progress and completion times
• Liaising daily with the workshop team to coordinate workflow
• Working closely with the parts department regarding parts availability and orders
• Managing warranty claims and parts warranty processes
• Assisting with parts handling (some lifting will be required)
• Ensuring all documentation and records are accurate and up to date

• Previous experience in a Service Advisor or similar automotive role preferred
• Strong organisational and administrative skills
• Excellent communication skills (written and verbal)
• Ability to multitask and prioritise workload effectively
• Good IT / PC skills
• A proactive and team‑focused attitude
• Comfortable with some manual handling

• Competitive salary (£29,000‑£30,000 depending on experience)
• Stable, full‑time permanent position
• Monday to Friday working hours – no weekends
• Supportive team environment
• Opportunity to develop within a growing business

Apply today by submitting your CV to Colleen Farquharson
.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.