Warranty Controller

Mervyn Stewart is growing and this is your opportunity to be part of that growth. We have excellent opportunity for a Warranty Controller to join our team within Mervyn Stewart. This could be the opportunity you have been waiting on, and to be part of our ever-growing business. Full training will be provided so this could be an opportunity for someone to move into the warranty arena, however franchise experience will be an advantage.

In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Sales experience. Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.

About

The Role Main Duties Ensuring all administrative functions within the warranty department are carried out Reviewing warranty reporting systems with the line manager to identify improvements where possible Administering warranty policy in the best interests of the retailer, manufacturer and customer Keeping accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims Ensuring that all frontline staff complete records correctly when warranty is diagnosed on a vehicle, and providing training and coaching were required.

Maintaining knowledge of all warranty procedures and documentation. Supporting other staff members on all warranty related matters Ensuring you are fully compliant with manufacturers policies and procedures Flexibility in being able to support the existing department staff as required through various functions and location This will be a busy role requiring team work, excellent inter departmental and good all round communication skills, as well as behaving in a professional manner.

The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised and have good time management skills. The Package:
The successful candidate can expect:
An excellent industry competitive salary Company Pension Scheme 30 days holiday inc. stats increasing with long service Manufacturer training and development programme Our benefits include: 30 days holidays (inc stats) increasing with long service Health, Wellbeing and Discount Shopping Membership Employee discounts Long service recognition Staff celebration events Company awards Company culture of recognition and inclusion Mervyn Stewart are an equal opportunities employer.

We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement. Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications. Required Criteria Excellent team player and interpersonal communication skills IT experience essential Previous experience within a Franchised Dealership in a similar position Excellent organisational skills as well as ability to work well under pressure Strong time management & attention to detail essential A positive attitude both to your work and our customers Desired Criteria Relevant franchise experience also an advantage Previous experience within a franchised dealership, in a similar position, an advantage Full, valid UK driving licence Skills Needed Audit Compliance, Problem Solving, Time Management/Organisational skills, Communication, Team working About The Company Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships.

At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit…