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Executive Guest Relations & Complaints Advisor
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-08-24
Listing for:
Whitbread PLC
Full Time
position Listed on 2026-08-24
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Whitbread PLC is seeking a Guest Relations Executive Advisor to manage executive-level and high-priority guest complaints, protecting loyalty and brand reputation across Premier Inn. The role is full-time, hybrid in the UK with 3 days in the office and 2 days at home; you will gather information, investigate concerns, and provide clear, well-structured responses to guests and internal teams.
You’ll work with hotel managers and cross-functional teams to resolve complex issues and deliver
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