Bookmakers Clerk

Job description

We’re currently recruiting for Full time and Part time Bookmakers Clerks in the Belfast Area.

This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.

• Processing bets and assisting with customer queries
• Working as part of a team to assist the day to day running of the shop
• Building relationships with customers and making them feel at home by delivering excellent customer service
• Maintaining high shop standards

Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.

Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week. We maintain our relationship with the local community by sponsoring the Co. Antrim FA.

• Good communicator
• Flexible - as our business operates 7 days a week
• Good attention to detail and accuracy
• Enthusiastic people person
• Reliable and hands-on team member
• Maths and English at grade C or above (or equivalent)
• Previous experience in a customer facing role or previous experience with cash handling

• Demonstrable IT skills
• 5 GCSE's at Grade C or above
• Full UK clean driving license

Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.

Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.

Toals Bookmakers are an equal opportunity Employer, if you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team via email or telephone.

Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.

Mathematics, Cash Handling, Customer Service

• GCSE Maths and English at grade C or above (or equivalent)
• Previous cash handling experience OR experience providing excellent customer care
• Willingness to learn and develop in the role.

• Demonstrable IT skills
• 5 GCSEs at grade C or above (or equivalent)
• Full driving license and access to own transport

Founded in 1932, Toals Bookmakers has grown into one of Northern Ireland’s most respected independent bookmakers, operating over 50 retail locations. The company is celebrated for its expertise in sports betting, offering diverse markets that range from horse racing and football to global sporting events. Toals blends its rich heritage with cutting-edge technology to deliver an outstanding betting experience. The company’s values are rooted in community support, customer trust, and innovation, making it a leader in the local betting industry.

Whether through in-store service or online platforms, Toals continues to provide a dynamic, engaging, and reliable gaming experience.

Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees as essential contributors to its success and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development, ensuring team members are equipped to excel in a dynamic industry. The company places significant emphasis on community involvement, maintaining strong ties with local organizations and events.

At its core, Toals Bookmakers promotes a…