Member Complaints & Resolution Manager
Listed on 2026-09-29
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Entertainment & Gaming
Customer Service Rep
PRCA is seeking a Complaints Manager reporting to the CEO to oversee the end-to-end complaints process, ensuring fair and timely handling of member concerns under the PRCA Complaints Procedure. You will lead investigations with the Standards Committee, gather evidence, record outcomes, produce regular reports, and contribute to AGM materials, while maintaining confidentiality.
Excellent communication, data analysis, and an empathetic, solution-focused approach are essential; prior PR or public
The Member Complaints & Resolution Manager role at PRCA is now open for applications in United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Member Complaints & Resolution Manager role in the description above.
We appreciate your interest in this position.
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