Control Room Assistant; CRA)

As part of your role, your key responsibilities will include, but are not limited to:

• Provide support to the Customer Service Officer by following any operational instructions given.
• Allocate and record all communication devices issued to Agents.
• Ensure all communication devices are fully charged and in good operational order.
• Log all PRM movements and record into the AVTECH system, ensuring each task is time stamped at the time the passenger requests assistance and the IATA category confirmed
• Allocate tasks to Agents in an efficient manner to ensure compliance with SLA
• Liaise with Airlines/Handling Agents regarding PRMs and flight updates

• Must have Right to Work in the UK
• You will be required to pass pre-employment screening, including 5 years of employee reference checking
• Proficient in computers and IT systems
• Good communicator, with the ability to communicate effectively and professionally with persons at all levels, including those with disabilities, and from all backgrounds
• Have a disability confident approach when assisting PRM
• Ability to work shifts, including weekends and Bank Holidays

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment.

• Award-Winning Employer
  :
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning
  :
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth
  : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay
  :
  Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.