Business Support Manager - Client Outreach

Job Description

Job Title:

Business Support Manager - Client Outreach Support Corporate

Title:

Up to Vice President

Location:

Belfast Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

We’re proud to announce the opening of our new office in Belfast, a vibrant and fast‑growing hub for financial services and technology. This expansion marks a significant milestone in Bank of America’s commitment to investing in talent and innovation across the UK and Ireland. Located in the heart of a city known for its rich history, dynamic culture, and thriving business community, our Belfast office offers a unique opportunity to be part of something new and impactful.

Whether you’re local or considering relocation, you’ll find a welcoming environment, excellent quality of life, and the chance to shape the future of banking with us.

The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.

• Support the GCIB and GM Client Outreach executives on routine and ad hoc requirements
• Partner with GCIB Strategy teams to ensure product growth is captured and considered in KYC forecast processes
• Lead the design and delivery of a formalised remediation programmes from a FLU perspective, adhering to Bank requirements
• Partner with KYC Change to design a process to collect, consolidate and feedback policy observations made by clients as part of ongoing improvement of Bank processes and industry practices
• Own the FLU periodic population and capacity analysis to ensure teams are able to deliver
• Outreach requirements across sectors, regions and client types
• Drive the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks
• Monitor and escalation any issue remediation concerns or challenges
• Design and deliver an effective data management framework
• Provide oversight for FLU KYC processes and related control metrics
• Design and implement the build‑out of an appropriate FLU governance framework as it relates to KYC requirements, and partner with other FLUs and Ops to ensure alignment across the AML program
• Identify and delegate the coordination and documentation of processes and formal guidelines as they relate to Outreach and associated FLU processes
• Identify and develop control dashboards to effectively measure and monitor performance across the various deliverables
• Own ad hoc reporting as it relates to Outreach performance, delivery and output. Partner with Ops on central reporting as appropriate
• Coordinate and support our Location Strategy, including partnering with Corporate and Infrastructure Services
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
• Review Bank policies for team adherence, and consider the need for frameworks, monitoring and controls for future opportunities…