Senior Processing Clerk

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Requisition : 269207
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As the Senior Processing Clerk, Processing Unit (PU), you are responsible for providing administrative support to the department and the branches/units serviced as outlined in Service Level Agreement.

You are responsible for acquiring and maintaining expertise relative to the product and systems supported by the unit in order to provide branches and service staff with the necessary level of support. You are to ensure service provided is constantly high quality, maintain the integrity of the reconciliation in accordance to Bank policies and procedures and maximize operational efficiency to contribute to the overall profitability of the Bank.

Primary functions are to perform the data correction balancing procedures related to the cheque processing function using Aperta Image Proof of Deposits system, in addition to associated clerical duties on behalf of the transits supported.

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Customer:
Service Improvement

Manage ongoing service improvement initiative within department

• Taking full responsibility for assigned customer transactions/ processes, concerns and complaints by resolving those matters within assigned time frames and/or by referring those matters to the next appropriate level of authority
• Accurate processing of dollar / non-dollar transactions in accordance to Branch / Unit instructions
• Maintain a good rapport and prompt response to branches/units
• Record trending errors during processing/verification activities in order to provide management with a clear understanding of the root cause of exceptions for further action.

Operations Management / Administration:

Assist with the administrative support to the unit:

• Accurately process transactions within approved limits;
• Reconcile any out-of-balance conditions on a daily basis.
• Process accounting detail reports in the required manner
• Assisting with the preparation/completion of the Accounting Support Packages including investigating, documenting and resolving exception conditions.

Adhering to custody and security procedures at all times:

• For you and your team’s personal safety, adhere to all security procedures.
• Maintain confidentially of customer information
• Avoid potential conflicts of interest by maintaining personal control over all assigned security accesses, including keys, combinations and passwords.

Financial:
Maximize the efficiency of the department

Contribute to the overall profitability of the Bank:

• Remain current and knowledgeable of the Bank related products and services.
• Follow documented procedures and ensuring work is controlled throughout the day to contribute to the efficient operation of the unit.
• Escalate exceptions that may represent a negative impact to the Bank both Financial and Customer
• Identify / actively collaborate with the unit towards savings / cost reduction opportunities

Compliance:

Meet Regulatory, Compliance, and Bank policies and procedures for Customer transactions by:

• Following documented procedures for the order in which transactions are to be completed;
• Obtaining approvals where transactions exceed your limit.
• Adhere to Bank security procedures with respect to assigned authorities and responsibilities;
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
• Ensure you and all of your team are familiar with and adhere to the Guidelines for Business Conduct, the Internet and Email Code of Conduct and the Financial Reporting Whistle blower Policy and Procedures;
• Document and elevate any unusual occurrences or fraudulent activity to your Compliance Office/Supervisor as soon as possible as per AML guidelines.

• Thorough knowledge of designated systems;
• Thorough understanding of IBP, Scotia Globe Operating System, and the main frame/branch online network…