Relationship Manager | S2 | Corporate & Commercial Banking

Relationship Manager | S2 | Corporate & Commercial Banking | Belfast or Glasgow

Country:
United Kingdom
IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Commercial Clients is looking for a Relationship Manager based out of Belfast or Glasgow. You’ll help look after our portfolio of clients based across Northern Ireland, utilising our full range of digital tools alongside direct telephony and video channels. The work you do will directly impact on UK SMEs and your support can help businesses to succeed. You will own the full relationship with your customers and it’s therefore critical that you’re passionate, driven, and enthusiastic – you must be willing to take on a challenge and make a difference.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. Whilst some Relationship Managers fulfil more specialist roles than others, every single member of the team shares responsibility for every client in our portfolio. Each Relationship Manager is required to consider all five of the following priorities: delighting more clients, growing the business, improving the business, improving the risk profile, and developing & engaging our people.

To succeed in this role, you will:

• Become a fundamental part of a team delivering our digitally enhanced Relationship Management proposition to a large portfolio of UK SME clients.
• Help us continue to understand our clients better; build insight through data and technology whilst maintaining a personalised approach, so we can deliver a client experience that’s second to none.
• Directly contacting clients to identify and win new opportunities to deepen relationships, especially with growing internationally active businesses.
• Potentially complete end-to-end lending applications to support clients’ requests for funding support, including the consolidation and analysis of financial accounts.
• Identify and pursue opportunities to increase the team’s productivity, maximise efficiencies and drive simplification.
• Embrace our proactive and inherently diligent risk culture; applying the highest standards to credit and conduct risk management, ensuring we keep the bank safe and treat all customers fairly.
• Contribute to our proactive and collaborative environment, taking an active role in building a positive, open, and inclusive culture.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional Experience Passion to drive successful client relationships and grow the business sustainably.
• Experience in client facing environment (B2B ideal).
• Commercial growth, business development experience or Relationship Management background.
• (Preferred) Risk management experience (e.g. Credit Risk, AML/KYC etc.) (Preferred)
• An entrepreneurial mind and awareness of key trends in the UK SME market and digital ecosystem; keen to help us optimise our model even further in the future.
• Genuine team spirit…