Senior Associate Business Banking

What is the opportunity?

This is an exciting opportunity to build meaningful relationships with small business and agri customers across Northern Ireland, while supporting growth for both your customers and the Bank. You will play a key role in delivering a responsive, relationship-led service, helping customers make informed financial decisions. With a strong focus on collaboration, you'll work closely with colleagues and intermediaries to maximise opportunities and deliver a consistent, high-quality experience.

Location of the role
- Belfast and across NIIn this role, you will:

- Build and manage long-term relationships with small business and agri customers, understanding their needs and providing clear, practical solutions
- Support business growth by identifying opportunities and making referrals to colleagues across the wider Bank
- Manage your customer portfolio, including preparing and submitting credit applications and monitoring associated risk
- Deliver a consistent and reliable service, taking ownership of customer outcomes and resolving queries effectively
- Work closely with the Senior Business Manager and team to maintain a positive, collaborative environment and support team performance

What will make you stand out?

You are passionate about building relationships and take pride in delivering a great customer experience. You listen carefully, communicate clearly, and work in a way that builds trust and confidence with customers and colleagues alike.

You bring strong influencing and networking skills, along with the ability to identify opportunities that support both customer needs and business growth. You're comfortable working collaboratively and enjoy contributing to a supportive, high-performing team.

You have previous lending or credit experience

Knowledge of the local Northern Ireland market and key sectors such as small business or agriA track record of managing customer relationships and delivering strong service outcomes

Essential qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

The Business Banking Growth team is a key part of the Northern Ireland franchise, focused on supporting local businesses to succeed and grow. We offer a range of financial solutions, including loans, asset finance, commercial finance and deposit products.

This is a hybrid role, based primarily in Belfast, with travel to business centres across Northern Ireland for collaboration and customer meetings. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support connection and teamwork. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Why work with usThe Bank of Ireland company culture prioritises work life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us;

we offer a substantial health insurance contribution, Employee Assistance Programme and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career

Key Competencies Customer Focused
- Self Better together
- Self Be Decisive
- Self Take Ownership
- Self Manage Risk
- Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.