Industrial Placement - Pensions Administration

Why Isio?

Starting your career is about more than finding a job. It's about finding a place where you can learn, grow and make an impact.

At Isio, you'll work on meaningful projects, gain professional qualifications, receive structured development support and learn from experienced colleagues who are invested in your success. We're proud to have been recognised as one of the UK's leading employers for graduates and apprentices, reflecting our commitment to providing an outstanding Early Careers experience.

Find out more about our Early Careers programmes, awards and colleague experiences on our Early Careers website.

Pension schemes are part of the backbone of the UK savings industry – relied on by millions of people to provide a reliable and secure income in retirement.

Isio’s third-party pensions administration team is founded on excellence. We support our clients in providing the best possible experience for their employees and pension scheme members. We use powerful proprietary technology and our experienced teams to manage the operation of pension schemes effectively.

Pensions Administration is a key growth area for Isio and this Industrial Placement programme offers the opportunity to get more insight and build valuable experience of both technical pensions knowledge and effective workplace skills.

From day one you will be part of our support team that provides a first-class customer service to pension scheme members.

You will be involved in providing the administration services to a portfolio of pension scheme clients that range in size.

You will be trained how to manage all day-to-day activities across your allocated client portfolio as well as helping to deliver reports and ad-hoc projects.

Success in the placement may well lead to an offer to start a career in Pensions Administration after you complete university without needing to apply.

• Maintain accurate member records through cloud-based administration systems
• Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
• Perform benefit calculations and validate data integrity under senior supervision

• Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
• Provide clear, jargon-free guidance on pension benefits while demonstrating empathy

• Manage caseloads effectively to meet team processing targets
• Engage in knowledge-sharing sessions with colleagues and mentors

• Complete mandatory training programmes within specified deadlines
• Apply technical knowledge practically through supervised casework
• Pursue self-directed learning to understand end-to-end pension administration

• Good levels of numeracy and literacy
• Clear and consistent written and spoken communication skills
• The ability to organise information, priorities and deadlines
• The ability to work with numerical and financial information
• An interest in pensions, business and solving problems
• The ability to build effective working relationships
• Confidence in Microsoft Office
• A willingness to learn, ask questions and use feedback
• The ability to work collaboratively with colleagues and clients, valuing different perspectives
• Communicate clearly and listen to other people’s views
• Consistent care taken over quality, accuracy and follow-through
• Those that can respond constructively when priorities change
• Those that stay curious and look for better ways to solve problems
• Consistently show respect, fairness and integrity

We will assess these behaviours in a structured and consistent way during the recruitment process.