TDS Operations Analyst III

Work Location:

Belfast, United Kingdom

Hours:

35

Line of Business: TD Securities

Pay Details:
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

• Identify opportunities to improve service delivery
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• Refer or escal processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

• Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and escal non-standard or high-risk activities as appropriate

• Oversee daily post-settlement operational activities across multiple asset classes, ensuring processes are completed accurately, efficiently, and within established service level agreements.
• Manage the team's completion of cash and depot reconciliations, ensuring timely investigation, resolution, and reporting of reconciliation breaks and exceptions.
• Act as the primary escalation point for complex post-settlement issues, driving resolution with internal stakeholders, custodians, counter parties, technology, and support teams as required.
• Monitor operational risk and control effectiveness by reviewing outstanding exceptions, aged breaks, and key performance metrics, escalating material issues where appropriate.
• Provide leadership, coaching, and technical guidance to team members, supporting their development and ensuring adherence to procedures, controls, and regulatory requirements.
• Drive continuous improvement initiatives, identifying opportunities to enhance reconciliation controls, automate manual processes, improve efficiency, and reduce operational risk.
• Produce and present management information on reconciliation performance, outstanding exceptions, service delivery, and operational risk to senior management.

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.…