Client Lifecycle Onboarding Associate

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands.

Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

The candidate will be responsible for becoming an efficient team member in delivering Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Client Lifecycle Team Lead in a fast paced Financial Services environment. The role will include completing Onboarding requests for all business areas at TP ICAP and growing into an SME role within the team.

• Responsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the business
• Complete onboarding cases for low, medium and high risk clients across all businesses at TP ICAP, undertaking and thoroughly completing all necessary KYC/AML and due diligence checks
• Monitoring of negative media alerts and where appropriate, investigation and escalation to compliance
• Utilise screening tools to complete efficient client screening related to BAU cases
• To support the Team Lead and where delegated responsibility, lead the transition of functions and responsibilities into and out of the Client Lifecycle team whilst ensuring strong business risk management
• Responsible for assisting with group mailbox management, responding to queries and the allocation of e-mails within the team
• Build key relationships with internal Operations stakeholders as well as Front Office Brokers
• Liaise with the Anti Financial Crime in London on cases that are escalated on AML/KYC risks

• Training junior colleagues on team processes
• Collaborating with team members to provide an efficient BAU service to clients and driving the reduction of client onboarding times in EMEA
• Provide feedback on suggestions for process enhancements to senior management
• Drive a positive culture within the team by supporting all team members in their daily tasks

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Significant experience of working in fast paced or pressured environments
• Highly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)
• Significant experience of financial markets
• Significant experience in a similar organisation
• Demonstrated experience in training / mentoring junior colleagues
• Demonstrated experience in overseeing colleagues work
• Strong understanding of risk and controls

• Knowledge of the TPICAP brand, functions & structure
• Experience of TPICAP in-house systems
• Experience of change / project management

Band & Level – Professional, 5 #LI-Hybrid #LI-ASO #NIJobs

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