Service Officer, Transaction Banking

Service Officer, Transaction Banking

Danske Bank, Donegall Square West, Belfast

Transaction Banking sits within our Operations unit and brings together four key teams:
Channel Solutions, Payments, Specialist Business Operations and Business Customer Support. Although the day-to-day work will vary depending on the team, every role is focused on delivering accurate, efficient processing and excellent service to customers and colleagues.

You’ll join a team supporting areas such as cash and card services, payments, business finance or other specialist banking activities. With role-specific training and ongoing support, you’ll build the knowledge and confidence needed to succeed in your team. Successful candidates will be matched to available vacancies based on business needs, experience and skills.

We offer a competitive salary of £25,000 and 32 days’ leave each year, comprising 22 days’ annual leave and 10 paid bank holidays. Bank holiday working is not compulsory, but we may require limited support on certain bank holidays depending on the team you work in.

You’ll also have access to a flexible benefits package designed to support financial, physical, psychological and social wellbeing, including options that can be tailored to your circumstances.

• Carrying out a range of processing and administrative activities accurately and in line with agreed procedures.
• Processing customer or client transactions, payments, account requests, reconciliations and reports relevant to your area.
• Responding to queries and working with colleagues, customers, service providers and other internal or external partners.
• Completing required controls, checks and regulatory or internal reporting within agreed timescales.
• Learning a range of activities so you can support changing customer and business priorities.
• Managing your workload accurately and efficiently, meeting agreed quality and service standards.
• Escalating any operational problems you identify that might impact on the level and quality of service provided
• Working collaboratively with your team, relationship managers, internal and external customers, and service providers to answer queries and complete tasks.
• Identifying opportunities for productivity improvements to systems and procedures.
• Recording statistical data to compare workflows and productivity against SLAs

• Experience processing transactions, cases or documentation accurately within agreed service levels or deadlines.
• Experience using multiple systems simultaneously to process, update or maintain customer, financial or operational records.
• Experience identifying and resolving errors, discrepancies or customer queries through investigation and analysis.
• Confidence using Microsoft Office Suite, including Excel, with the ability and desire to learn new systems quickly.

This is a hybrid role. During training, you’ll spend more time in the office so that you have the support you need. Once you are fully trained, the role is expected to include at least three office-based days each week, with flexibility for the remaining days, subject to business needs.

Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity