Process Design Consultant ; Procedure Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

The Process Design Consultant is a critical role engaging diverse teams of cross‑functional stakeholders to ensure processes/procedures within Consumer and Small Business Lending are accurately documented to support the businesses in growing responsonsibly. The role will have exposure to executive leaders across multiple products in Consumer Lending. The ideal candidate will thrive in an exciting, fast‑paced environment, be highly adaptable and capable of successfully managing competing priorities.

The role requires collaboration across multiple lines of business to assess impacts from policy, process, system, and regulatory changes while maintaining a portfolio of procedural content and supporting strategic initiatives that improve operational effectiveness and documentation quality.

• -Serves as the primary point of contact for assigned procedure portfolios and partners with process owners, subject matter experts, risk partners, project managers, and business leaders to gather feedback and validate content.
• -Evaluates procedure quality, usability, consistency, and adherence to approved templates and writing standards.
• -Coordinates procedure updates, retirements, consolidations, and new content development.
• -Completes reviews, approvals, and hosts feedback sessions to ensure procedural accuracy, alignment and publishing deadlines remain in compliance.
• -Performs impact assessments for policy, regulatory, operational, and system‑related changes executed by the issue and project teams.
• -Analyzes proposed business changes and determines procedural implications across affected processes.
• -Responsible for consistently analyzing trends and identifying opportunities to simplify procedures and improve the end‑user experience.

• -Strong written communication and technical writing skills.
• -Proficient in problem analysis and solution design
• -Strong analytical and critical thinking skills
• -Adaptability and agility
• -Good business judgment for risk/reward trade offs
• -Strong attention to detail

• -Direct Consumer Lending and/or Small Business front line unit or control function experience is preferred
• -Proficient in process design
• -Bachelor’s degree…