Housing Officer, Government

Housing Officer (Fixed Patch)

Choice Housing, one of Northern Ireland’s leading housing associations, employs over 400 staff and manages more than 13,000 homes, supporting around 40,000 tenants. The organisation delivers a broad range of housing solutions, including general needs, sheltered housing, support accommodation, and homes for families with complex needs.

The role involves providing an efficient, responsive and customer‑focused Housing Management Service to residents. The successful candidate will manage arrears, allocations, voids and anti‑social behaviour, ensuring high‑quality, affordable homes and maintaining excellent customer service.

• Deliver housing management services with a focus on customer satisfaction.
• Manage arrears, allocations, voids and anti‑social behaviour incidents.
• Allocate properties, assess transfer applications and handle assignments and mutual exchanges under the Housing Selection Scheme.
• Use Microsoft Office applications, including Excel and Word, to maintain accurate records.
• Travel to business sites using a UK full driving licence and vehicle.

• CIH Level 4 + 2 years of relevant housing or tenancy management experience with a social landlord or local authority.
• Or a degree in any discipline + 2 years of relevant experience with a social landlord or local authority.
• Or 3 years experience as a Housing Officer (or equivalent) within the last 5 years.
• Working knowledge of the Housing Selection Scheme (allocation, transfer application assessment, assignments, mutual exchanges).
• Experience with Microsoft Office programmes (Excel, Word).
• Hold a UK full driving licence and have vehicle available for daily business use.

• 22 days annual leave (plus an extra 5 days after 5 years service) and 12 public holidays.
• Flexible working hours, including up to 2 days flexi leave per month.
• Hybrid working arrangements.
• Essential car user allowance.
• 6% pension contribution.
• Paid maternity and paternity leave.
• Death in service benefit of 3 times the annual salary.
• Bereavement leave.
• Learning and development opportunities, including paid courses relevant to the role.
• Health cash plan covering dental, optical and medical treatments, specialist consultations, diagnostic tests and scans, complementary therapies and yearly health screening.

Equal Opportunities Statement
Choice Housing Ireland Limited is an Equal Opportunities Employer.