Spa Therapist

GLL is looking for aSpa Therapist to work at Olympia Leisure Centre and Spa (Fixed term 12 months). If you have the skills and ambition to join us as a Spa Therapist,there'snever been a more exciting time to join us. This is more than just a Spa Therapist job,it'sa career.

As aSpa Therapist, you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity. Bringing with you an aptitude for organisation to manage bookings andmaintainthe presentation, organisation, and cleanliness of our spa space. We are looking for a (minimum level 3 or equivalent) qualified

Spa Therapist to join our team to provide professional and engaging wellness therapies, massage, and beauty treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives. All applicants must have excellent customer service and organisational skills, anda high levelof professional practice.

• Maintain a good and positive image of the Spa to members of the publicgenerally by providing a welcoming, helpful, and professional service.

• Comply withthe commitments outlined in the ‘Customer Charter’,ensuring that standards aremaintainedas stipulated. Ensuring customer compliance with spa rules and procedures.

• Ensure the safety and control of customers and the publicgenerally withinthe Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.

• Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa London Experience and treatments.

• Book all enquiries to tours on theirinitialenquiry to the Spa when requiredcomplying withthe Spa London Brand and Standard Operating Procedure.

• Market and promote the Spa.

• Responsible for achieving own Spa sales targets.

• Actively up-sell services during customer interaction.

• Encourage bookings of the Spa’s experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.

As a leader within the leisureindustrywe can also offer scope to progress your career, and job variety like nowhere else.

• Ability to effectively promote, market, and ‘sell’ the service and Spa.

• Ability to deal with customers and their queries and concerns with tact and sensitivity.

• Ability to deliver a high-quality service with minimal supervision.

• NVQ Level 3 or equivalent.

• Good understanding of the characteristics and qualities that customers want from Spa/health and fitness centres.

• Knowledge of electronic booking systems.

• Evidence of achieving results and making a difference to customers.

• Experience of Spa or Beauty treatment applications.

• 3 years industry experience in Spa and Beauty

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

Full time fixed term 12 month position available. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available.

A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard tobenefitthe communities weoperatein. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business

• Access to a pension scheme.

• Health Assurance and access to Counselling services

• Access to the tax efficient Ride to Work bicycle purchase scheme.

• Free…