Patient Advocate

Human Health Project is seeking an Education & Online Learning Specialist. This role requires developing and implementing HHP’s training programme for patient advocates/navigators, as well as the education programme for patients. Human Health Project (HHP) is a global nonprofit organization dedicated to helping individuals increase their health knowledge through the sharing of health information. HHP collects, analyzes, and shares health information to empower and inform individuals to achieve better health outcomes.

Our patient-centered approach enables patients and caregivers to choose treatments based on evidence‑based clinical data as well as the cumulative knowledge of the HHP community. We envision a world where all people have the information, skills and opportunities to lead healthy lives. For more Information about HHP, please visit our website: https://(Use the "Apply for this Job" box below). Information on HHP IMPACT Program:

As a volunteer, you will serve as an advocate for clients/patients, all the work is virtual. Full training will be provided by HHP. Volunteers for this position should have excellent customer service, computer and communication skills

Human Health Project (HHP)’s has a three- pronged foundation:
Holistic Peer-to-Peer Information, Education and Support. Our objective is to empower people to manage their own health. For more information, please visit our website.

As an organization, we strive to achieve our mission by

• Making the patient our highest priority
• Promoting peer‑to‑peer information, education and support
• Promoting healthy lifestyles
• Improving the level of service provided by HHP
• Ensuring all health care services are relevant to the needs of the HHP community

• Serve as a patient advocate
• Agree and commit to a regular volunteer schedule of tasks and a minimum of 2 hours per week for at least six months. Tasks could include:
  • Answering emails
  • Answering calls
  • Assisting workshops
  • Marketing support
  • Technical support
  • Outreach support
• Refer patients to HHP resources as needed
• Be open to learning about how to work with marginalized communities
• Learn and operate the patient intake/management system
• Learn basics on Insurance policies and procedures
• Collaborate on projects with different HHP teams (e.g. Partnerships & BD, Marketing, etc.)
• Timely and clear communication
• Be knowledgeable of and abide by the HHP Confidentiality Policies and Procedures
• Attend regular check‑ins with HHP volunteer coordinator
• Have reliable transportation
• Volunteers must pass a criminal background check, complete a volunteer application packet and attend a new volunteer orientation session

• Volunteers are required to dedicate 2 hours per week for 6 months. Please communicate with the volunteer coordinator to discuss any inability to meet this commitment.
• Serve a minimum of 50 hours working on assigned projects, tasks, and responsibilities.

• Secondary school/high school completion required
• Must be over the age of 18
• Some college coursework preferred
• Adaptability when dealing with constantly changing processes, computer systems
• Ability to do simple mathematics
• Exemplary critical thinking skills
• Proficient experience utilizing G Suite with emphasis on Google Docs and Sheets
• Exemplary communication skills, both orally and written, to a variety of individuals
• Ability to multitask
• Ability to function and make appropriate decisions in a fast paced environment
• Knowledge of other languages helpful but not required

In order to apply for this position, please copy/paste the address below in a new tab or window to submit the Pre‑Screen Questionnaire with your Resume: /XpoQKA

Room 311, Scottish Provident Building, 7 Donegall Square West, Belfast BT1 6JH

Belfast
BT14JB

United Kingdom