Product Support Specialist, Extremities - Northern Ireland

Product Support Specialist, Extremities - Northern Ireland

Stryker, Belfast, Northern Ireland, United Kingdom

Stryker is one of the world’s leading medical device organisations dedicated to improving patients' lives every day through innovative products and technology. We are committed to advancing healthcare and constantly push forward to deliver the best solutions for our clients and patients.

In this role you will develop the skills and certifications necessary to perform optimally in a technical and clinical environment. Gain hands‑on training and experience with Stryker’s Foot & Ankle and Upper Extremities portfolios.

• Foot & Ankle portfolio:
  Prophecy planning software and Infinity Total Ankle MIS to ensure successful surgical outcomes.
• Upper Extremities portfolio:
  Blueprint planning software, Tornier shoulder solutions (Perform Humeral, Perform Reverse and Flex), and Latitude EV elbow for successful surgical outcomes.

You will provide clinical product support to all end users, offer on‑site guidance during surgical procedures, resolve technical product and service issues, and provide training, ongoing in‑services and customer education to assigned accounts.

The mission is to grow Stryker's Trauma & Extremities business by promoting clinical products to orthopaedic surgeons and optimizing customer service.

• Always demonstrate outstanding ethics, treat customers and employees with respect, and represent the company in the best possible light.
• Communicate essential benefits of products and their clinical applications.
• Act with integrity and deliver on commitments within required timescales.
• Develop rapport, understand the importance of relationships in selling, use open questioning techniques to ascertain customer needs, and have good working knowledge of key brands to open opportunities for the sales team.
• Use customer troubleshooting opportunities to grow and protect the business.
• Identify multiple stakeholders in the decision‑making process and ask appropriate questions.
• Achieve sales results in line with the annual sales target and KPI metrics.
• Serve as front‑line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
• Complete 101 and 201 training and develop an understanding of all basic manual procedures.
• Competently cover complex primary and revision procedures.

• Experience working in a clinical role within a theatre environment.
• Tech savvy and minded.
• Excellent communication skills.
• Aptitude for learning and analytical and planning skills.
• Flexible approach to work to adapt to changes.
• Strong teamwork and networking skills.
• Computer skills, MS Office.
• Willingness to travel and occasional weekend work.
• Positive attitude, a "can do" solution‑oriented approach.
• Goal‑oriented and able to thrive in a fast‑paced environment.
• High ethics & integrity.
• An interest in anatomy and physiology.
• Valid UK driver’s licence.

• Ability to discover your strengths, follow your passion and own your career.
• In‑house product training program.
• Quality products that improve the lives of customers and patients.
• A winning team driven to achieve our mission and deliver remarkable results.
• Coworkers committed to achieving more and winning the right way.
• A comprehensive total rewards package.
• Benefits include bonuses, commissions, healthcare, family and parenting leaves, wellness programs, onsite gyms and restaurants, discount purchase programmes, and service and performance awards.
• Mobile phone, iPad, laptop and company car or car allowance.

Stryker is one of the world’s leading medical technology companies that help people lead more active and satisfying lives. We offer a diverse array of innovative medical technologies in orthopaedics, medical and surgical, and neurotechnology & spine products. Stryker products and services are available in over 100 countries and impact more than 150 million patients annually.

Associate

Full‑time

Medical Equipment Manufacturing