Night Support Worker

35 hours per week Waking Nights WCTS (Women's Community Transition Service)

To be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing‑led, low‑threshold, harm‑reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

To provide a proactive night‑time presence within the project to promote a safe, quiet and peaceful environment for Depaul service users. To respond to disturbances, emergencies and other accommodation management functions according to procedure and provide ad‑hoc support to residents in response to demand.

• To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engaging environment
• Ensure the practical needs of our service users are met on a day to day basis – laundry and general upkeep of their living space.
• To be first point of call when dealing with emergencies; e.g. fire, medical, police, etc. and to manage such emergencies
• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans – e.g. undertakes activities identified by caseworkers that support service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others

• To undertake assigned duties regarding the overall health and safety and security of the service and to use security systems put in place and manage risks relating to service
• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices
• To ensure that all overnight health & wellbeing and building checks are completed, service user safety & wellbeing plans are followed in line with organisational policies and procedures
• Ensure high risks are addressed immediately and escalated to management where appropriate
• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.

• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service Users files, OTIS, Incident and Accident Reporting etc.

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

• At least 1 year paid relevant work experience or 2 years relevant volunteering experience

• Good working knowledge of risk assessment and risk management processes
• Good IT skills, including working knowledge of using IT systems to record client information
• Good written and verbal communication skills.
• The ability to compile and present accurate written and electronic reports

• Have an understanding of homelessness and the issues that can lead to homelessness
• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness
• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.
• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies
• Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

Closing date for applications 20/03/26