Case Worker

This is a 3 year fixed‑term role, 35 hours per week, rota‑based across 7 days including mornings, afternoons, evenings and weekends.

Scope – To be a member of a multi‑disciplined team using holistic approaches to support Depaul service users. Working to a housing‑led, low‑threshold, harm‑reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service‑user participation and to empowering our service users to manage their own lives.

The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users' quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively to form strong relationships and gain service users' trust, striving to provide the best possible service levels at all times.

• Provide service‑user support in a person‑lead manner, which is both professional and respectful.
• Assess the safety and wellbeing needs of the service user and develop plans that address and reduce identified risks.
• In partnership with service users, assess their needs and develop flexible support plans that respond to their changing needs.
• Support people to engage with services, to stabilise and settle into accommodation settings.
• Build effective, appropriate and supportive relationships with service users, developing support plans with the aim of reducing re‑offending.
• Be responsible and resilient in the face of challenging behaviour and individuals who may be in crisis; disclose and discuss risks responsibly, operate within existing data‑sharing frameworks; acknowledge areas of limitation; and liaise with all linked professionals responsibly.
• Develop and implement resettlement plans and review progress with service users.

• Facilitate individuals to identify and maintain appropriate move‑on accommodation, providing practical help and support throughout this transition.
• Work with service users and relevant external agencies to deliver meaningful and effective key working; support service users to integrate with their communities in line with good neighbourhood principles.
• Advocate on behalf of service users to achieve the best outcomes for them.
• Provide outreach work within the community based on service delivery needs.

• Ensure that Health and Safety standards are met within the service in accordance with Depaul's Health and Safety policy and procedures.
• Undertake assigned duties regarding the overall health and safety and security of the service and utilise available security systems to manage risk relevant to the service.
• Ensure completion of all relevant wellbeing and health and safety checks.

• Carry out service administration tasks such as upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the role.
• Remain vigilant to IT and cyber risks and comply at all times with Depaul's IT Security policies.

• Be a contributing team player, taking part in handovers, team meetings, core training, mentoring of volunteers and supporting other team members to ensure all decision making is appropriate and consistent.
• Maintain a professional manner and high quality standard of work in line with Depaul values and ethos.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

• Ability to work on a rota basis (7‑day week – mornings, evenings & weekends).
• Access to a car insured for business purposes during working hours and a valid driving licence.

Access NI – This post is subject to an enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.

NISCC – This post is subject to NISCC registration. If you do not hold a valid registration this must be completed within your probationary period.