Patient Support Associate

Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We’d love to hear from you. We’re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients.

• Promptly and professionally manage initial enquiries via telephone/email within 24 hours of receipt.
• Effectively process all GP, consultant and self-referrals within 3 days.
• Deal with all satellite clinics and ensure that communication is of a high standard to deliver a seamless patient pathway.
• Explain the processes to new patients and those seeking treatment.
• Ensure that patients’ records and correspondence are correctly filed.
• Be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.
• Ensure that all communication with the patient is documented in the patient database.
• Ensure that money has been received for all appointments that require to be paid for in advance and follow up where necessary.
• Carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

• Educated to Higher Level
• Experience working in an administration role.
• Experience working with patients / customers both face-to-face and over the telephone.
• Skills & competencies normally associated with relevant administration experience.
• Proficient knowledge and experience of Microsoft Office Packages.
• Excellent keyboard/IT skills.
• Excellent oral and written communication skills and manner.
• Ability to communicate effectively with staff and patients over the telephone and face-to-face.
• Excellent time management skills.
• Commitment to delivering a high-quality patient experience.
• Be comfortable asking for payments and taking payments from patients.
• High level of customer orientation.
• High level of resilience and empathy.

Location: TFP Belfast Fertility

Salary: Competitive (Depending on experience)

Working Hours: 37.5

Shift times are

There will be a weekend shift required on a rotational basis of 1:4

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 Days + Bank holidays (pro rata)