Clinical Case Manager

Overview

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. Lyra has delivered 13 million sessions of mental health care and published peer‑reviewed studies. Lyra empowers care through Lyra Empower, the AI‑powered platform combining high‑quality care and technology solutions.

We’re looking to add experienced BACP registered (or equivalent) counsellors into our team as permanent Clinical Case Managers. The role involves supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video-based therapy sessions, and providing overarching case management services for our clients, while collaborating with our global clinical teams.

As the UK and ROI team grows, you should be able to work in a fast paced, agile environment, be flexible, and support the business, the growing team and service development. This is a great opportunity to help shape our business.

The role is a permanent five‑day‑a‑week role or part‑time, with the option of a three or four day equivalent if preferred. This is a purely home‑working role, based in the UK or ROI, and offers a good work‑life balance. We operate a fixed shift pattern covering 8am–8pm, seven days per week.

• Working with a wide range of presenting issues and severity
• Robustly managing safeguarding and risk cases
• Quickly assessing clinical needs
• Implementing clinically appropriate treatment plans
• Monitoring and case managing your caseload
• Provide the first point of contact for service users accessing Lyra Workplace Mental Health service via helpline or online chat
• Support and contain service users in the moment with brief goal‑focused therapeutic support and psychoeducation
• Complete appropriate brief clinical/therapeutic assessments to determine service user needs
• Conduct robust risk assessments and swiftly implement risk management plans
• Identify appropriate support based on clinical assessment, including contracted sessions, other services, local charities, or healthcare as clinically appropriate
• Accurately capture information on the clinical database for case management
• Adhere to clinical and operational protocols, standards, service levels and procedures
• Work collaboratively with global clinical teams
• Liaise with affiliate clinicians for case updates as required
• Contribute to service and business development as required
• Play an active role in governance and quality assurance as required

• Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and/or the Republic of Ireland
• Current registration or accreditation with the relevant professional body
• Experience of working with a broad range of psychological health and workplace issues, including mental health, trauma, stress, relationship issues, child‑related issues, anxiety, and substance‑related issues
• Minimum of 400 hours therapeutic delivery post qualification
• Experience of working in high‑pressure, time‑limited environments
• Experience of working with high‑risk cases such as suicide, abuse, and substance use/abuse
• Minimum of 2 years working experience
• Desirable: previously employed or experience working for an EAP provider in the UK and/or ROI
• Experience in a time‑limited framework
• Previous intake clinician experience including telephonic, live chat, and email counselling
• Ability to prioritize multiple tasks and work in a time‑pressured environment
• Computer literacy and ability to type while conducting clinical work on the phone
• Articulate with good telephone manners and ability to provide telephonic therapy
• Strong clinical understanding and risk management skills
• Good time management and ability to work within a team
• Business and commercial awareness
• 30 days holidays (including bank holidays) per year

• Private medical insurance
• Discretionary bonus scheme
• Group life assurance – up to 10x annual salary
• Critical illness cover – 2x annual salary lump sum where applicable
• Access to 24/7 Employee Assistance Programme
• Accredited…