Theatre Booking Coordinator

At Cathedral Eye Clinic, you will be joining a highly regarded specialist team committed to delivering outstanding patient care and clinical excellence. We offer a supportive and collaborative working environment, opportunities for professional development, and the chance to make a meaningful impact on every patient's treatment journey. This role provides an excellent opportunity to develop expertise in patient pathway management, theatre scheduling, and healthcare administration while contributing to the continued growth and success of our service.

Job Role The Theatre Booking Co-ordinator plays a vital role in delivering an exceptional patient experience at Cathedral Eye Clinic. Responsible for the day-to-day coordination of surgical appointments, the post holder will ensure patients receive seamless, efficient, and compassionate support throughout their treatment journey. This is an exciting opportunity for a highly organised and proactive individual who enjoys working in a fast-paced healthcare environment.

The successful candidate will work closely with consultants, nursing teams, clinical staff, and administrative colleagues to coordinate surgical scheduling, manage patient pathways, and optimise theatre utilisation. Acting as a central point of contact for patients and colleagues, the Theatre Booking Co-ordinator will help maximise theatre capacity, minimise cancellations and delays, and contribute to the ongoing development and growth of the service.

The role offers the opportunity to make a meaningful difference to patient outcomes while supporting the delivery of high-quality, efficient care. The post holder will contribute to Cathedral Eye Clinic's commitment to Quality Care, Clinical Excellence, and Patient Safety, ensuring all activities are carried out in accordance with clinical governance requirements, GDPR, insurance regulations, and organisational policies. Cathedral Eye Clinic is committed to supporting professional development, and the successful candidate will receive training and opportunities to further develop their healthcare administration and patient pathway management skills.

Main Duties and Responsibilities Theatre Scheduling and Capacity Management Manage all surgical bookings in line with Cathedral Eye Clinic policies and procedures. Act as the key point of contact between clinical and administrative teams throughout the patient pathway. Monitor theatre capacity, proactively filling cancellations and maximising utilisation. Coordinate consultant theatre schedules and resolve booking conflicts. Monitor waiting lists, booking targets, and theatre utilisation, providing updates to management.

Support capacity planning, business continuity, and service improvement initiatives. Contribute to reducing cancellations and improving operational efficiency. Patient Pathway Coordination Coordinate patient journeys from surgical booking through to admission and post-operative follow-up. Ensure patients receive timely information and support throughout their treatment pathway. Liaise with consultants, nursing teams, and administrative colleagues to ensure seamless coordination of care. Monitor patient progression to support efficient scheduling and minimise delays.

Escalate pathway issues appropriately and proactively seek solutions to maintain an excellent patient experience. Support the delivery of efficient, safe, and patient-centred care. Patient Communication and Customer Service Deliver an excellent patient experience through responsive and professional customer service. Act as a key point of contact for patients, carers, consultants, and colleagues. Provide clear and accurate information regarding appointments, surgery, and admission arrangements.

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