Hearing Wellness Advisor - Brent Cross

If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.

You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearing care.

This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.

The clinic environment

You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

Access to the latest hearing technology and hearing aid solutions

Structured diaries and appointment-based services

Strong clinical and operational support

Clear processes and high standards of care

The role

As a Hearing Wellness Advisor, you’ll:

Be the first point of contact for customers, providing a warm and professional welcome

Carry out hearing screenings and pre-clinic checks

Support hearing aid maintenance, aftercare, and troubleshooting

Assist Audiologists with clinic flow and customer preparation

Confidently discuss hearing health, ear care products, and next steps with customers

Manage administration, appointments, and customer records accurately

Play an active role in delivering a high-quality, customer-centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

Training & career progression

From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearing care Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.

Career pathway

This role offers a clear progression route:
Hearing Wellness Advisor QHAD Audiologist With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.

Entry requirements:

GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science Strong performance and customer focus

Ability to balance academic study with clinical practice

What’s in it for you Salary: 28,500 per annum

Monthly bonus scheme

Boots Discount Card Free hearing aids (if required as an employee)
Free flu vaccination (discounted for family members)
Pension scheme (including salary sacrifice)
Life assurance

Flexible Benefits Box – tailor your package

Health Hero wellbeing support – confidential support inside and outside work
25 days annual leave, increasing to 30 with service, plus bank holidays

Long service awards recognising your contribution

What we’re looking forA strong customer-service background (healthcare or retail ideal)
Confidence working with customers in a consultative environment

Excellent communication and organisational skills

Strong attention to detail and administration skillsA genuine interest in hearing health and progression into audiologyGCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

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