Lab Associate Practitioner

Voy is one of the UK's fastest-growing digital health companies, delivering innovative care across men's health, metabolic health, menopause, hormonal health, TRT, and dermatology. Behind our digital experiences is a rigorous clinical engine that relies on precise, timely lab diagnostics to power personalised healthcare programmes for our members.

You'll join our lab operations team as a Lab Associate Practitioner, playing a hands-on role in processing samples and delivering accurate test results. Working alongside experienced Biomedical Scientists, medical staff, and laboratory personnel, you will operate key equipment and follow high-standard clinical protocols to ensure our testing process runs smoothly and reliably every day.

What You’ll Do

• Support the development and verification of laboratory tests.
• Handle the receipt of biological samples and prepare them for analysis.
• Operate and maintain a range of automated and semi-automated laboratory equipment and analysers.
• Perform routine laboratory tests accurately and efficiently, following Standard Operating Procedures (SOPs).
• Perform daily internal quality control (IQC) checks and participate in external quality assurance (EQA) schemes.
• Perform basic troubleshooting of equipment issues under supervision and report malfunctions or breakdowns promptly to senior staff.
• Accurately record and enter data into Laboratory Information Management Systems (LIMS).
• Adhere strictly to all laboratory health and safety policies and procedures, including COSHH, sharps disposal, and biological hazard management.
• Maintain a clean, safe, and organised work environment.
• Work collaboratively with Biomedical Scientists, medical staff, and other laboratory personnel to ensure seamless lab throughput.

Who You Are

• Practical experience working within a laboratory environment, following strict SOPs and quality frameworks.
• Comfortable handling biological samples, using LIMS software, and operating standard laboratory analysers.
• High attention to detail with a methodical approach to data recording, quality control (IQC/EQA), and maintaining clean working conditions.
• Strong safety mindset, with working knowledge of laboratory health and safety policies, COSHH, and biological hazard protocols.
• A clear communicator and collaborative team player who works effectively alongside Biomedical Scientists and clinical staff.
• Reliable and calm under pressure, with good judgement on when to troubleshoot basic equipment issues or elevate breakdowns to senior colleagues.

What We Offer

• Full Training & Clear Career Progression:
  Complete on-the-job training, CPD, fully funded GPhC qualifications, and mentorship to help you grow your career in a rapidly evolving company.
• Work-Life Balance:
  Full-time hours with flexible scheduling options.
• Health & Wellness:
  Private medical insurance, plus a comprehensive gym and wellness benefit via Wellhub.
• Lunch Allowance: £5 per day lunch allowance, to spend at the pharmacy mini-mart!
• Time Off: 25 days of annual leave plus bank holiday allowance, plus generous parental leave policies.
• Cycle to Work salary sacrifice scheme.
• Connection:
  Regular team events to keep our culture fun and connected.
• Growth Potential:
  An opportunity to join in the early stages of one of the most promising scale-ups in the healthcare space.

No one has scaled healthcare without compromising on either efficacy or experience. Until now.

Today, we serve over one million members across the UK, Germany, India and Brazil with personalised care for hormonal imbalance, obesity, hair loss and menopause.

Ready to join us and change how healthcare feels for millions?

Let's recruit together and find your next colleague.