Receptionist, Hospitality ​/ Hotel ​/ Catering

This is your opportunity to play a pivotal role in one of Belfast’s mostanticipated boutique hotel openings.

Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.

Asa receptionist,you willassistthe Front Office team across all aspects of the Front Office team, ensuring the guest experience is unique and brings The Bedford Hotel to life.

• Guest Check-In and Check-Out:
  Greet guests upontheir arrival, processcheck-insand check-outs efficiently, and ensureaccuratedocumentation of guest information and payments.
• Reservation Management:
  Handle guest inquiries and make room reservations over the phone, through email, or in person. Update andmaintainthe reservation system, ensuring accuracy andtimelycommunication.
• Guest Services and Assistance:
  Provide exceptional customer service by addressing guest needs and requests promptly and courteously.
  
  Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
• Billing and Payments:
  Process guest payments, handle cash transactions, and generateaccuratebills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
• Complaint Handling:
  Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisorsor managers when necessary.
• Safety and Security:
  Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
• Administrative Tasks:
  Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness andorganisationat the front desk area.
• Knowledge of Hotel Services:
  Stay informed about the hotel's services, amenities, and promotions to provideaccurateand up-to-date information to guests.

• Previousreceptionistexperience, preferably in ahotel environment.
• Pro-active in upselling andanticipatingcustomer needs, as well as improving the bottom line.
• Excellent customer service skills, standards driven, good organisational skills.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Excellent IT skills, with experience in using all key Microsoft packages.

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Join the opening team of Belfast’s newest boutique hotel.

Work in an environment that encouragesnew ideasand continuous improvement.

Benefit from professional development opportunities designed to help you thrive.

Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.