Conference and Banqueting Supervisor

Join to apply for the Conference and Banqueting Supervisor role at Titanic Hotel Belfast

Location:

Titanic Hotel Belfast, 8 Queen’s Road

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?

We are looking for a Conference and Banqueting Supervisor to join us!

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119‑bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure.

The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award‑winning Titanic Hotel, Liverpool.

The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

As Conference and Banqueting Supervisor, you will be responsible for assisting to manage operations to deliver an exceptional guest and team member experience; manage, train, and develop team members, and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards.

• Assist in managing Wedding, Event, and Conference operations
• Maintain exceptional levels of customer service
• Assist in managing, training and developing the team
• Work within budgeted guidelines in relation to payroll and setting correct work schedules
• Assist in recruiting and plan the labour resource in line with budget and business needs encompassing rotas, forecasting and TNA control
• Assist in controlling all cost nominals associated with the department through the implementation of control systems and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post‑meeting minutes generated
• Attend and contribute to all daily/weekly team meetings
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• Maintain thorough knowledge of and adherence to the law regarding the following company regulations:
• Licensing laws
• Health and safety regulations
• Food handling and hygiene regulations
• Fire regulations and procedures
• First aid procedures
• Be a good example of the company dress code and appearance standards – ensuring that your team fully comply with these
• Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Conference and Banqueting Manager/Deputy General Manager/General Manager

Requirements are not specified in detail; however, a focus on teamwork, customer service, and adherence to operational standards is expected.

• Historic Charm, Modern Elegance:
  Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe‑inspiring backdrop to your everyday.
• Commitment to Employee Growth:
  We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.
• Inclusive Culture:
  Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.
• Exceptional Benefits:
  Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing.
• Passion for Service:
  Share our dedication to providing outstanding service, creating unforgettable experiences for…