HR Technology Solutions Manager

Team/Role Overview

HR Partner & Delivery sits at the centre of Citi’s HR business solutions. The team's proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

The overall objective of the role is to improve the employee and manager experience when interacting with the HR technology solutions delivered by HRP&D with a focus on AI , Workday and Service Now systems. Support the HRP&D team to deliver technology design, updated functionality and re-engineering technology solutions ensuring the employee and manager experience within Workday and Service Now is at the foremost in design thinking.

This role is a Fixed Term Contract senior level position reporting to the Head of HRP&D Process Design & Re-engineering.

• Responsible for the ensuring the effectiveness of technology solutions within the HR function utilizing AI, Workday and Service Now systems to design and enhance the Employee and Manager experience, managing a small team in identifying and testing new initiatives , working with the technology team and HR process owners to create innovative and systemic solutions.
• Identify priorities and opportunities for re-engineering, improved functionality and quality change management.
• Communicate effectively and present designs utilising data and different techniques to identify and understand users and their needs.
• Employ a wide range of skills, interviewing users, creating detailed requirements and plans. Using data, facilitating requirement-gathering workshops, presenting research findings to optimize the employee and manager experience.
• Understand and help resolve design-centric process and technology disconnects across varying levels of complexity and risk.
• Communicate effectively across the organisation, making complex and technical information simple and accessible for non-technical audiences.
• Lead usability testing, user research sessions and other evaluations as necessary to validate technical designs.
• Effectively partner with global development teams across multiple systems.
• Measure, monitor and report impact, timelines, budget and progress to senior stakeholders.

• Experience running global Technology Projects.
• Extensive background in user experience design.
• Extensive knowledge of HR functionality and usage in Workday and Service Now.
• Experience designing and leading requirement workshops to brainstorm, collaborate across multi disciplinary teams.
• Team management experience preferred.
• Experience working with AI preferred.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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