Excellence and Change Lead

Job Type: Permanent

The Role The People Excellence and Change Lead drives initiatives that enhance employee and manager experience, providing a key point of view on the strategy and how to implement it in Hiscox. It ensures initiatives are designed around employee and manager needs, business outcomes, operational effectiveness, and sustainable adoption. The People function enables Hiscox to attract, develop, and retain the talent needed to achieve its strategic goals.

This role sits within the People Experience family and contributes at career level 3b:
Principal / Lead Professional / Senior Manager. It works closely with people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, COO functtion and programme stakeholders. The role owns significant functional outcomes, resolves complex issues, influences broader business decisions, and provides lead specialist / manager accountability with broad autonomy. It applies specialist knowledge and existing methodologies to complex problems, guides others in resolving complex issues, and makes strategic and cross-functional recommendations.

Shape and deliver the employee and manager experience, ensuring people feel valued, supported, and connected throughout their lifecycle vide the key People Experience point of view on the strategy for implementing People priorities across Hiscox, balancing employee, manager, and business needs. Lead and evolve the employee value proposition (EVP) for Hiscox, ensuring it reflects the colleague experience, culture, and talent priorities.

Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity. Lead on the People technology roadmap in partnership with the People function and enterprise technology, ensuring technology choices improve experience, efficiency, and adoption. Drive operational excellence and identify where AI can improve People service delivery, manager enablement, colleague experience, and process quality.

Own or support implementation of priority People programmes such as chat agents, global time tracking, and Microsoft lab collaboration. Support People outcomes that improve capability, engagement, organisational effectiveness, and consistency across Hiscox. Apply policy, process, judgement, and governance consistently while balancing employee and business needs. Use insight and feedback to improve People processes, service quality, and decision-making. Resolve queries and coordinate activity in line with policy, service standards, and business expectations.

Solves complex problems with implications for cross-functional business processes and outcomes. Owns significant functional outcomes, resolves complex issues, and influences broader business decisions. Provides lead specialist / manager accountability, with responsibility for functional outcomes and strategic recommendations. Stakeholder reach typically includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme/change stakeholders. May lead or contribute to enterprise People initiatives, including experience, technology, operational excellence, AI, M&A, and change programmes.

None (UK).

Upper Band III / 14.

Works with senior stakeholders and may lead teams, managers, or enterprise initiatives. Key stakeholder interaction includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme stakeholders. Influences across functional boundaries to align People Experience priorities with Hiscox business outcomes and adoption needs.

Applies specialist knowledge and existing methodologies to complex problems and guides others in resolving complex issues. Solves complex problems with implications for cross-functional business processes and outcomes. Uses solid functional expertise, people…