Global Financial Crimes Specialist – IT SPOC

Job Description

Job Title:

Global Financial Crimes Specialist – IT SPOC Corporate

Title:

up to Vice President

Location:

Belfast Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance.

These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

This role is accountable for developing and maintaining technology solutions that strengthen compliance and operational risk management. The position focuses delivering exceptional technology support to the wider Global Financial Crimes (GFC) team. Working closely with Global Financial Crimes leadership, the role ensures systems and processes are optimised through technology, aligned with the Compliance and Operational Risk Management (CORM) Program, Enterprise Policies, and Fraud Risk Management Standards.

Activities this role performs include, but are not limited to:

• Provide onsite physical support for GFC to site all technology requirements as well as providing support for the global Non-US investigations team.

• Troubleshoot and resolve hardware and software issues for end-users.

• Install, configure, and maintain desktops, laptops, and peripheral devices.

• Support audio-visual equipment for meetings and events.

• Ensure network connectivity and assist with basic network troubleshooting.

• Coordinate with remote IT teams for escalated issues and system updates.

• Maintain inventory of technology equipment and manage asset tracking.

• Assist with onboarding and offboarding of employees, including device setup.

• Ensure compliance with security policies and procedures during all support activities.

• Provide timely and professional customer service to internal stakeholders.

• Proven experience in IT support or a similar technical role.

• Strong knowledge of hardware, software, and networking fundamentals.

• Familiarity with Bank operating systems and common…