Information Technology Operations Engineer

As a Technology Operations Engineer III you will:

• Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units.
• Remediate systems & application issues in these environments.
• Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support.
• Accurately report incidents to management

Principal Accountabilities:

• Learn and execute triage, escalation protocol and recovery procedures per application/business area
• Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
• Learn specific application flows and general functionality by application
• Document timeline of events for incident reporting and postmortem

Other qualities we are interested in:

• Basic proven Linux knowledge
• Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios
• Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
• Cloud based platform experience (GCP, AWS) a bonus.