Software Support Team Lead

Enso Recruitment is delighted to be working with a global, enterprise-scale technology organisation that is undergoing significant transformation and is now looking to appoint a Software Support Team Lead to build and lead a high-performing support function within their Belfast operation.

This is a senior, hands-on leadership role where you’ll shape how production support operates locally, act as the escalation point for complex technical issues, and drive service excellence across business-critical platforms used at scale.

You’ll lead a Level 2 application support team operating in a high-availability, business-critical environment, while remaining technically hands-on.

Key responsibilities include:

• Leading and managing a Belfast-based support team within a global operations function
• Acting as the senior escalation point for complex production issues and outages
• Owning Incident, Problem and Change Management activities in line with ITIL practices
• Overseeing application deployments, upgrades, fixes and enhancements across environments
• Monitoring application health, performance, and system stability
• Supporting distributed systems across both cloud and on-prem environments
• Managing application stacks across production and non-production environments
• Writing automation scripts (Power Shell, Bash, Python, SQL etc.) for monitoring and operational efficiency
• Producing high-quality documentation such as runbooks and troubleshooting guides
• Leading major incident calls and driving continuous improvement initiatives
• Tracking team KPIs and contributing to operational planning and workload management
• Supporting the development and growth of team members through mentoring and coaching

• Proven experience leading a Level 2 / Application / Production Support team
• Strong hands-on technical background across Windows Server and Linux/Unix environments
• Solid experience with SQL (e.g. T-SQL, SQL Server, query optimisation)
• Experience using networking tools such as ssh, sftp, trace route, etc.
• Scripting capability in tools such as Power Shell, Bash, Perl or Python
• Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Experience using monitoring and observability platforms
• Exposure to automation tooling such as Jenkins, Ansible, or similar
• Comfortable working in fast-paced, high-availability environments
• Strong communication skills and confidence working with technical and non-technical stakeholders
• Salary:
  Up to £75k
• Bonus
• Pension
• Ongoing learning and professional development support

To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today!✉️📞