Developer Concierge – Application Support Technical Specialist - Assistant Vice President

Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’ best interests. Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do, from keeping the bank safe, managing global resources, and providing the technical tools our workers need to succeed to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Primary duties:

• Set up and configure bare metal / virtualized / cloud infrastructure for business applications

• Help development teams on-board to modern CI/CD pipelines

• Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions

• Automating application releases, deployment, configuration and other aspects of software development lifecycle

• Enabling connectivity between various components in distributed networks

• Help migrating and upgrading systems to newer infrastructure

Secondary duties:

• We will champion a set of practical solutions for Information Security

• We will act as a gatekeeper for remediation requests from IS teams – and ensure: the accuracy of tracking, the timely closure of false positives, pushing back against the unnecessary proliferation of CAPs

• We will make sure that Checkmarx issues and Blackduck issues are appropriately prioritised according to the actual risk presented to the firm, and do not jump the queue

• We will help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline

• We will ensure that response times and reliability for security systems and data are of an acceptable standard

• We will smooth infrastructure processes

• We will take care of Firewall requests and make sure that they are managed in a predictable fashion

• We will be ready to work with Unix and Wintel SAs, DBAs and other infrastructure teams to implement individual requests, and to improve the quality of service overall

• We will establish SLAs with infrastructure teams, and ensure that they are tracked

• We will challenge processes that make developers unproductive without compromising security – for example restricted access to UAT, awkward workflow and multiple requests for powerbroker in production

• We will make it easier to order servers, and easier to go to cloud

• We will drive improvements in tooling

• We will help our colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes

• We will participate in automation of painful manual processes (for example, raising WAIS tickets)

• We will monitor the uptime of key services such as Bitbucket, Artifactory, JIRA, Confluence, uDeploy, and we will be empowered to drive improvements

• We will help our partners in CTI to provide performant tools including but not limited to:
  Confluence, Service Now, JIRA, Artifactory, Bitbucket

• We will take care…