IT Support Team Lead

My client is a well-established technology and communications provider that has built a strong reputation for delivering innovative IT and telecoms solutions across Northern Ireland and beyond. With a focus on reliability, service quality, and long-term partnerships, they continue to grow their presence in the managed services space.

They are now seeking an IT Support Team Lead - an ambitious and technically capable professional who can oversee a small but growing support team, ensuring excellence in service delivery, security, and customer satisfaction.

This is a great opportunity for someone ready to take the next step in their career - combining hands‑on technical expertise with the chance to develop leadership experience within a fast‑moving, customer‑focused environment.

• Lead and mentor a team of IT Support Engineers, ensuring high performance and a strong customer service culture.

• Oversee daily service delivery across both support and installation projects
  , ensuring SLAs are met or exceeded.

• Maintain and strengthen cybersecurity standards in line with internal policies and ISO
  27001 best practice.

• Manage and troubleshoot network infrastructure
  , firewalls, VPNs, and endpoint devices across customer environments.

• Administer and support Microsoft 365
  , Active Directory
  , Exchange
  , and Windows Server platforms.

• Ensure effective use of RMM tools (such as Connect Wise Command) to monitor, patch, and manage client systems.

• Collaborate with internal teams and vendors to resolve complex issues and deliver system improvements.

• Contribute to the development of the IT services function - improving processes, documentation, and customer engagement.

• Proven experience supporting and administering IT infrastructure in a managed service or multi‑site environment.

• Strong understanding of networking (LAN/WAN, IP, VLANs) and firewall technologies (Fortinet preferred).

• Knowledge of endpoint security, mobile device management, and email protection tools (e.g. Barracuda).

• Working experience with virtualisation (VMware or Citrix),
  SQL
  , Share Point , and storage technologies (SAN/NAS).

• Good grasp of Microsoft 365 administration
  , including security, compliance, and user provisioning.

• Experience maintaining compliance with ISO
  27001 or similar information security standards.

Desirable:

• Fortinet certification or hands‑on firewall configuration experience.

• Windows Server 2016+ administration.

• Prior experience managing or mentoring junior engineers.

• Technically strong with a proactive, solutions‑focused mindset.

• Driven and ambitious - looking to take ownership of a team and help shape its direction.

• Confident communicator with strong customer service values.

• Organised, collaborative, and comfortable working in a dynamic, growing business.

• Competitive salary up to £50,000.

• Annual performance bonus.

• Private healthcare and company pension scheme.

• 25 days' annual leave plus statutory holidays (35 total).

• Excellent work‑life balance in a collaborative, supportive team environment.