Developer Concierge – Application Support Technical Specialist - Assistant Vice President

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Our vision is to create a positive experience for our developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code.

Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.

Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience.

We want to make developing software in Citi easy, pleasant and safe.

We will treat developers as clients. We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates. We will build a knowledge base of these tasks, so that we can respond promptly and efficiently. We will support all communication styles that work for developers – chat, mail, calls.

We won’t ask developers to raise tickets, but we will raise them ourselves to track our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points.

• Set up and configure bare metal / virtualized / cloud infrastructure for business applications
• Help development teams on‑board to modern CI/CD pipelines
• Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions
• Automating application releases, deployment, configuration and other aspects of software development lifecycle
• Enabling connectivity between various components in distributed networks
• Help migrating and upgrading systems to newer infrastructure

• We will champion a set of practical solutions for Information Security
• We will act as a gatekeeper for remediation requests from IS teams – and ensure: the accuracy of tracking, the timely closure of false positives, pushing back against the unnecessary proliferation of CAPs
• We will make sure that Checkmarx issues and Blackduck issues are…