NOC Engineer

Location: Newtownabbey, Belfast (Onsite – Network Operations Centre)

Employment Type: Full-time, Permanent

Security Clearance: Required (or eligibility to obtain)

Interview Process: 2-stage (via Microsoft Teams)

We are looking for a 24/7 NOC Engineer to join a busy Network Operations Centre supporting critical IT and network infrastructure. You’ll work in a fast-paced operational environment, monitoring systems, responding to incidents, and ensuring high service availability for a diverse customer base.

This role is ideal for someone with entry-level IT or networking experience
, or a recent graduate with CCNA or strong networking fundamentals, who is keen to build a long-term career in network operations.

• 4 days on (7:00am – 7:00pm), followed by 4 days off
• 4 nights on (7:00pm – 7:00am), followed by 4 days off

• Act as the first point of escalation for customer incidents and service requests
• Log, manage, and resolve faults using an ITSM tool, aiming for first-time resolution where possible
• Work to defined SLAs and maintain regular communication with customers
• Monitor network performance and system health using network monitoring tools
• Troubleshoot and configure routers, switches, and related network devices
• Manage and investigate circuit faults across broadband and Ethernet services
• Coordinate with third-party suppliers and field engineers to resolve incidents
• Maintain accurate ticket updates and complete detailed shift handovers

• Some experience in IT Support, Helpdesk, NOC, or Networking (graduates welcome)
• Basic understanding of networking concepts (CCNA or equivalent knowledge preferred)
• Strong troubleshooting and problem-solving skills
• Good communication skills with a customer-focused mindset
• Ability to work in a 24/7 shift environment
• Eligibility to obtain Security Clearance