Senior Technical Support Engineer

Overview

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run Dev Ops teams in the world choose Perforce.

We are looking for a Senior Technical Support Engineer to join our team. The ideal engineer is a blend of Dev Ops, System Admin, and Support Engineer. It’s a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.

As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Perforce solutions.

Salary: £42,850 - £66,450 a year

Responsibilities include working with customers to diagnose and resolve system, application, and infrastructure issues and delivering solutions that enable faster, more reliable software delivery. Collaborate with Professional Services, Sales, Engineering, and Product teams to ensure customer success with Perforce solutions.

• 5+ years of experience & related education
• Highly proficient System Administration knowledge
• Advanced understanding of software automation and Dev Ops systems
• Awareness and understanding of related emerging technologies and practices
• Excitement about working with the Puppet Enterprise and Open-Source community
• Passion for problem-solving
• Technical degree (CS/IT/Eng/ITSec) or equivalent experience
• Strong customer relations & interpersonal skills
• Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
• Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Applicants with Puppet Certification are a plus
• Preferred but not required:
  Programming skills (Ruby, Python, Perl, Power Shell, Bash, etc.)
• Experience working with Puppet Enterprise or Puppet Open Source (Puppet 4 or newer)
• Windows systems administration experience, including Microsoft Power Shell
• Large-scale infrastructure experience
• Knowledge of data center management, systems management, monitoring, networking & security
• Technical Support experience in an open source/enterprise software company

EEO and Belonging statements are available. Please  for:
EOE & Belonging Statements | Perforce Software

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!