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Global Digital Touch Lead
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-02-07
Listing for:
Thales
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
Technical Support, IT Consultant, CRM System -
Customer Service/HelpDesk
Technical Support, CRM System
Job Description & How to Apply Below
A global technology and security company in Belfast is seeking a Digital Touch Experience & Insights Lead. This senior role focuses on guiding the Digital Touch team, enhancing customer onboarding through tools like Pendo, and collaborating across Product Management and UX teams. Candidates should have a strong background in Digital Customer Success and familiarity with Customer Success tools. The role offers flexibility and aims to improve customer experience through innovative digital engagement strategies.
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