Technical Support Engineer

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk.

What sets HALOS apart is not just the cutting‑edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose.

• Diagnose, troubleshoot, and repair technical faults.
• Communicate clearly with customers to identify the root cause of issues.
• Provide timely, accurate, and professional feedback to customers.
• Log, track, and manage incidents using a ticketing system.
• Provision and configure devices for new and existing customers.
• Test new software and firmware releases.
• Deliver technical support via phone and email.
• Prioritise and manage multiple tasks and projects simultaneously.
• Escalate complex issues to 2nd and 3rd line support when required.
• Operate effectively in a fast-moving, customer-focused environment.

• Required:
• Degree in Computing or related (e.g. Computer Science, CIT).
• 1+ years’ experience working in an IT environment.
• Strong experience with multiple operating systems, including Windows and macOS.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Desirable:
• Experience with scripting languages such as Batch or Shell.
• Basic knowledge of Linux.
• Previous experience in technical support, desktop support, or a similar role.
• Experience creating or editing batch and shell script files.
• Exposure to regression testing practices.
• Familiarity with at least one programming language (e.g. Java or Python).

£28,000 - £30,000 a year

• Generous Annual Leave Allowance
• Competitive salary and commission/bonus package
• Learning and Development opportunities
• Private Health Insurance
• Cycle to work scheme
• Home & Tech scheme
• Regular company events and social initiatives

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date.

• 30 minute introductory meeting with the recruiting team
• 45 minute Interview with department hiring manager
• 30 minute meeting with wider department
• Offer!

We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.