Software License Management Senior Analyst - AVP

About Citi & the Software License Management (SLM) Team

At Citi, we are committed to leveraging technology efficiently and effectively. Our Software License Management (SLM) Team plays a critical role in optimizing our significant software investments, ensuring compliance, and driving cost efficiencies across the globe.

This role offers the opportunity to make a tangible impact on Citi's operational effectiveness and financial performance by turning complex data into strategic insights.

This is an intermediate-level professional role where you will operate with significant autonomy, tackling complex challenges related to software asset management. You will apply advanced analytical thinking and data analysis methodologies to interpret large datasets, assess business performance, and provide critical insights that inform strategic decisions and business planning across Citi. Your ability to break down intricate information, communicate clearly, and collaborate across diverse stakeholders will be key to your success and direct impact on the organization.

• Strategic Vendor & Cost Optimization:
  • Manage, track, and optimize large-scale software vendor products and relationships to maximize value and minimize risk.
  • Analyze install, purchase, and demand data to proactively identify and seize significant cost-saving opportunities.
  • Contribute to the development and execution of long-term vendor strategies by collaborating with Procurement, Finance, and internal business partners.
  • Assist in continuous vendor performance management and optimization activities.
• Contract Interpretation & Compliance:
  • Rigorously interpret and codify complex software contract terms, conditions, and entitlements.
  • Review new vendor contracts pre-execution, ensuring terms are fair, consistent, and comprehensible.
  • Partner with various business sectors to implement and operationalize control and transparency initiatives within the software review process, proactively safeguarding against vendor audits and compliance issues.
  • Lead communication and manage responses for software compliance attestation initiatives.
• Data Analysis & Reporting:
  • Generate comprehensive vendor baseline summaries to support demand management, renewals, deal negotiations, vendor audits, and compliance activities.
  • Perform detailed reporting on license metrics and spend patterns, briefing executive stakeholders with actionable insights.
  • Drive data normalization, communication strategies, and recovery efforts for the Software Inventory Control process.
• Process Improvement & Communication:
  • Evaluate current SLM processes, identify areas for improvement, and develop clear process documentation.
  • Create compelling executive reports, dashboards, and presentations to communicate findings and recommendations to senior management.
  • Develop and contribute to internal communications, ensuring key information is shared effectively across relevant teams.

• Experience:
  • 3-5 years of experience in a technology planning, software asset management (SAM), or a related analytical role.
  • Proven experience interpreting complex licensing terms and conditions for enterprise software.
• Technical Acumen:
  • Advanced proficiency in Microsoft Office Suite, particularly Excel (for complex data modeling and analysis), PowerPoint (for executive presentations), and Word.
  • Conceptual understanding of Information Technology infrastructure and software ecosystems.
  • Familiarity with Software Asset Management (SAM) tools and methodologies is a plus.
• Analytical & Problem‑Solving:
  • Strong data analysis skills with an ability to distill complex information into clear, concise insights.
  • Excellent problem‑solving abilities, capable of collaborating with others to resolve challenges effectively.
  • Demonstrated ability to introduce new ideas and processes that enhance performance and productivity.
• Communication & Interpersonal:
  • Exceptional written and verbal communication skills, with the ability to present complex/sensitive information clearly and diplomatically to diverse audiences, including senior leadership.
  • Pro…