FXOpsTech Application Support Analyst - Assistant Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

About the Team: SMBF Production Management

Our Production Management team provides critical business and technical support to the Services, Markets, Banking and Functions Client Group (SMBF); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity.

We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.

Citi's distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We're a forward‑thinking team. We're looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done.

In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

As an FXOpsTech Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Citi's franchise critical applications, enabling our business to confidently service our clients.

Additionally you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners.

This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX) Back‑office processing. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.

There will be multiple opportunities for exposure to our firm‑wide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem‑solving skills and an ability to build excellent working relationships then we want to hear from you!

• The Senior Analyst provides technical and business support for users of Citi Applications, including quick resolution of app issues, driving stability, efficiency and effectiveness improvements.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start‑of‑day checks, continuous monitoring, and regional handover.
• Perform same‑day risk reconciliations.
• Develop and maintain technical support documentation.
• Identify ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escape to business and technology management in a timely manner.
• Ensure that storage and archiving procedures are in place and functioning…