CRM Administration Lead

Overview

Vacancy

Title:

CRM Administrator Lead

Vacancy

Location:

UK Remote

Engagement Type: Full-Time, Hybrid

The Role:

Here at Survitec, we are currently recruiting for a CRM Administrator Lead to join our commercial team based in the UK with a remote or hybrid working pattern but must be flexible to travel for meetings.

This role is accountable for the business administration of Survitec’s Salesforce CRM platform, owning and evolving customer master data structures. As the business owner for CRM data domains, it ensures data integrity, consistency, and accessibility across customer and sales systems. The role defines and embeds robust data governance, stewardship, and quality controls, driving disciplined data management practices that support digital transformation and a strong culture of customer data accountability.

Key responsibilities for the Delivery Coordinator role include but are not limited to:

• Own and manage Salesforce platform administration, including user access, KPI reporting, and data management.
• Partner with Technology & Transformation and Salesforce development teams to support and evolve the CRM platform.
• Define, implement, and govern customer master data and CRM data governance frameworks aligned to business strategy and best practice.
• Lead the design, integrity, and alignment of CRM and ERP master data across systems and business units.
• Monitor, audit, and improve data quality through regular reviews, deduplication, lifecycle management, and compliance controls.
• Act as the escalation point for data governance issues, identifying root causes and driving corrective actions.
• Enable data-driven decision-making by ensuring timely access to accurate sales, pipeline, and customer insights.
• Manage and develop the CRM Administration team, providing leadership, direction, and capability building.
• Deliver training and data literacy initiatives to strengthen data stewardship across the organisation.
• Document administrative processes and promote consistent, compliant system usage.
• Collaborate with stakeholders to ensure data architecture and integrations support scalability and analytical maturity.
• Foster an inclusive, values-led, and safety-first working environment, contributing positively to team culture and continuous professional development.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

Essential criteria:

• Certified Salesforce Administrator
• Proven experience (3+ years) in Salesforce Administration, data governance or CRM/ERP data leadership roles.
• Excellent analytical, communication, and problem-solving skills with a strategic mindset
• Previous line management experience
• Marine industry experience

Desirable:

• Desirable items from the original description may be considered during selection, but wording is preserved unless stated otherwise.

• 33 Days Holidays
• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That’s why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

To Apply, please click the Apply button and submit your application via our website.

Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are ause, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.