IT Service Desk Manager — Lead ITIL‑Driven
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-02-19
Listing for:
Omexom UK
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
A leading IT services company is looking for an IT Service Desk Manager to oversee and improve the service desk function, ensuring effective use of ticketing systems and delivery of services in line with ITIL standards. Responsibilities include managing the service desk team, implementing SLAs and KPIs, and fostering stakeholder relationships. Ideal candidates will have experience with ITSM tools, strong leadership, and excellent customer service skills.
Certification in ITIL is essential.
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