Project Manager, Systems Analyst, IT Support

We're partnering with a global enterprise software provider delivering mission-critical warehouse, order and asset management platforms to major retail and supply chain organisations worldwide. Their technology underpins core operational environments across international markets.

This is an opportunity to join a high-performing Professional Services team delivering impactful projects for tier-one customers.

As Project Manager, you will take ownership of customer software implementation and upgrade projects from initiation through to go-live.

You'll manage multiple concurrent projects, acting as the primary day-to-day contact for clients, ensuring delivery against agreed scope, time and budget, while maintaining strong customer relationships and commercial control.

• Lead end-to-end software implementation and upgrade projects
• Manage scope, schedules, budgets and deliverables
• Coordinate cross-functional delivery teams across multiple locations

• Act as the primary delivery contact for customers
• Lead project meetings, reporting and milestone sign-offs
• Build trusted, long-term client relationships

• Identify and mitigate risks throughout the project lifecycle
• Manage formal scope and change control processes
• Track financials, forecasting and billable activity

• Apply structured delivery methodologies (PRINCE2, PMP, PMQ or similar)
• Contribute to delivery process improvements
• Support go-lives, including occasional evening or weekend work where required

• 3-5+ years' experience delivering customer-facing software or IT implementation projects
• Experience working in software, technology or professional services environments
• Strong organisational, communication and stakeholder management skills
• Commercial awareness with experience managing budgets and tracking financials
• Experience working within structured governance frameworks and Agile/hybrid delivery models
• Formal PM certification (PRINCE2, PMP, PMQ, MSP or equivalent) preferred

• Enterprise or tier-one client delivery experience
• Exposure to supply chain, warehouse or operational systems

• Work on impactful, mission-critical projects for global clients
• Join a collaborative, growth-focused software organisation
• Clear progression and structured development conversations
• Empowerment to take ownership and drive outcomes
• Hybrid working (Belfast or UK-based)
• Limited travel (approx. 5-10% international as required)

Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.