Technical Account Manager; French Speaking

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Account Manager, English & French Speaking

Location: Ireland, Galway – Hybrid, Sweden, Hybrid, Romania - Hybrid, Poland - Remote or Netherlands - Remote

Role:
Type: Permanent, Full Time

Start Date: ASAP

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

We’re looking for a highly skilled Enterprise Mobility Consultant who is an experienced technical engineer with problems‑solving capabilities and a strong networking background. Combined with a high level of customer service experience with proven management of customers/accounts. Experience in Enterprise Mobility, Windows Server, MS SQL, would be beneficial.

Our people are our most important resource. From our humble origins in our founder’s basement, to our industry‑leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast‑paced environment with a global reach that encourages you to make your mark and be part of something big!

You’ll get the chance to work with leading‑edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

• Provide subject matter expertise on the implementation, configuration & support of SOTI Mobi Control Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro‑actively troubleshoot and resolve issues that arise during implementation if any.
• Hold requirement gathering sessions with clients and provide feedback to the back‑end software development team to assist in any product fixes, enhancements etc.
• Setup and/or carry out large scale software migrations and upgrades.
• Assist Support and Pre‑Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
• Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
• Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units.
• Develop documentation to support the standard implementation and support processes.
• Document all Work Orders and Enterprise Support Cases accurately in a timely manner.
• Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone.
• Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.
• Act as a designated point of contact for a given set of Enterprise Support customers, developing an understanding of the customer’s business, how mobility is used by their business, and their future strategy for mobility.
• Provide consultancy (consisting of advice, training, knowledge transfer, and assistance with modifications to a customers’ Mobi Control deployment) on a pre‑scheduled basis in collaboration with the customer.
• Acting as a point of escalation for a customer who feels that their support cases are not progressing quickly enough or with the appropriate level of skill, as well as provide guidance and assistance as needed to Support team members who require specialised help with a given Enterprise Support customer’s environment.
• Advocate for…